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Privacy Policy

The website tutorrealguru.com is owned, maintained, and monitored by TutorReal FZE. We provide online courses and conduct online classes, live demo, doubt clearing sessions for registered students. “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. TutorReal Guru (“TutorReal Guru,” “we,” or “us”) is committed to protecting your privacy. This Privacy Policy is designed to safeguard the information you provide to us about yourself directly and indirectly. We strongly respect your privacy as our student and visitor to our website. The below content will give you an insight on how we collect, use, store, secures manage, and share your data provided when you visit the Websites and Mobile Apps owned and operated by TutorReal Guru. It also describes your choices regarding the use, access and correction of your Personal Identifiable Information and your rights in relation to your personal information and how to contact us in the event you have a complaint or request.

  • Your Consent

Please read this Privacy Policy carefully, as it governs how you use this website or its affiliated services. By choosing to opt-in to use this website, you have given your consent to our Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use/access this website.

  • What is Personal Identifiable Information (PII)?

All kind of “Personal Information” that can be used to identify contact or locate the person to whom such information belongs is called Personal Identifiable Information (PII). The PII that we collect and maintain will be subjected to this Privacy Policy.

  • Information we collect:
  1. Information that we collect directly by the user: We collect personal information, directly from you, on occasion when you create an account with us while registering via our website or application, request any kind of information from us, sign up for online classes. The PII provided by you while filling up online forms like Apply Online,” “Contact Us” section will not be shared, rented, leased, or sold to any third parties. (Note*: The information may vary depending on the kind of interaction you have with our site.)
  2. Information collected by the Site: We use cookies and other automated devices to collect information like your device I.D., your I.P. address, type of browser, referring URL, visitors’ domain name, date/time when you visited, and whether it’s your first visit to our website. We store this information in our log files.
  • Cookies: Cookies are the small information that our website transfers to your computers. Once we receive your consent to use cookies, we may store a cookie on your device or computer to remember you when you visit next time. This enables us to provide customized and relevant content to you. You can always delete or disable cookies from your internet browser settings, but it may affect the proper functioning of our website on your browser. Two types of cookies are:
  • Session Cookies, which expires as soon as you close the browser &
  • Persistent Cookies, which remains in your browser history even when you have closed the browser.
  • Device ID: We collect and store the unique device ID of the computer or device by which you have visited our site. This enables us to track the unique visitors who are using and visiting our website. We may further use this information for the uses described in this privacy policy.
  • Updating personal information and privacy preference

The registered member has the right to access, update, or delete their personal information at any time, and you can do that by sending a formal request at info@tutorrealguru.com.

As per data privacy rules and GDPR you can send a formal email request, we will provide you with all the information that our service provider or we hold about you. You can also request for permanent deletion of your PII.

  • How we use personal information: The PII collected will be used to get in touch with you and provide our services. We act within the limits of our legal obligations. We may use your PII for the following purposes.
  1. Fulfillment of Service
  2. Communicate with you
  3. Administration purposes
  4. To comply with our legal and regulatory obligations
  5. Customize your user-experience
  6. Research Purpose
  7. Improving our site and other services
  • How we share your information with service providers/agents: TutorReal Guru may disclose your Personally Identifiable Information to our affiliated members that agree to treat it in accordance with this Privacy Policy. We don’t share your information with any non-affiliated third party or agency. We assure you all this is conducted with discretion. We share your information (including personal information) to the parties described below, to provide you uninterrupted and superior Services. We may have to disclose your information that we collect to the third parties who are involved in the operation of this website. Third-parties such as web hosting service provider, web-developers, professional advisors, legal consultants or technical experts who manage the website on our behalf. These service providers are contractually required to maintain the privacy of the information.
  • What rights you have over your data? We take all the necessary precautions to protect all your PII. We try our best to protect such information from theft, loss, misuse, and unauthorized access. You have complete right on your data. You can ask for:
  1. Information about processing your data
  2. Ask for necessary rectification in your data
  3. Request the personal data to be deleted, when it is no longer needed
  4. You can object if we use your data for any commercial marketing purposes.

If you’ve got a TutorReal Guru account, you can access, edit, download or delete your Personal Data associated with your profile, in accordance with the provisions of this Privacy Policy.

For exercising your rights as mentioned above, you can contact us info@tutorrealguru.com. We will respond to your request in 30 working days.

  • How we protect your data? We implement and maintain reasonable and appropriate technical and organizational security methods to ensure the safety of our data to prevent any sort of unauthorized access, alterations, disclosure, loss or destructions.
  • Information shared on Public forums: We offer several features that allow members to connect and communicate in public or semi-public spaces, such as forums, blogs, and our social media pages. We recommend you use caution while posting or sharing anything on these sites as it’s a public platform and anyone can have access to the information Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages.

Any information that you share on TutorReal Guru’s social media pages on a third-party Social Media website then it will be covered under the Privacy Policy of that social media site.

  • Financial Transaction: Visa or MasterCard debit and credit cards in AED will be accepted for payment. All the payments are processed through secured and reliable payment gateway providers. We do not save any card information on our servers. Cardholder must retain a copy of transaction records and Merchant policies and rules.
  • Link to other websites: This site may contain links to other websites. Once you navigate to those sites, your PII will be subjected to the Privacy Rule of the particular link. The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  • Using Due diligence: We recommend you refrain yourself from sharing any sensitive information like your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
  • Data Retention: We will retain your information for as long as you are our student and makes a formal request to delete your information. We take 30 working days for processing your request to deletion of your PII completely. We might still retain some of your information if required to comply with our legal obligations. We want to state here that we are in our legal limitations to retain this data.
  • Protection of personal information: We take reasonable technical and infrastructural steps to protect your PII from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no data is 100% secured on the internet. Once we receive your information, we put our best efforts to make sure it is secured in our systems. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Merchant will not pass any debit/credit card details to third parties.
  • Children: We do not intend to collect information from anyone under the age of 18. If you are not 18 years old, then kindly restrain yourself from forming an account on our website.
  • Privacy complaints according to GDPR guidelines: If you are a resident of the European Economic Area (EEA), then you have certain statutory rights in relation to your data. In certain circumstances, you have the following data protection rights:
  • The right to access, update or to delete the personal information we have on you
  • The right of rectification
  • The right to object
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent

In case you have any complaint regarding our privacy policy, you can contact us at info@tutorrealguru.com

We will not trade with or provide any services to OFAC and sanctioned countries.

  • Changes in the privacy policy: The right to amend the privacy policy lies with our sole discretion. We will provide email notifications to our registered clients via email. Moreover, we will mention this on our home page whenever we make any changes.